Privacy Policy
Last updated: 5th May, 2026
Our Commitment to Your Privacy
At iFix Gadgets Ltd, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website at ifixgadgetsltd.com or visit any of our stores.
Who We Are
iFix Gadgets Ltd is the data controller for all personal data collected through our website and across all of our store locations:
- Guildford Store: 64 High St, Guildford, GU1 3ES, United Kingdom
- Bedford Store — Harpur Centre: Unit 9, Harpur Centre, Horne Ln, Bedford, MK40 1TJ, United Kingdom
- Bedford Store — High Street: 61 High St, Bedford, MK40 1RZ, United Kingdom
If you have any questions about how we handle your data, please contact us at hello@ifixgadgetsltd.com.
Information We Collect
Information you provide us
When you use our services or contact us, you may provide:
- Contact details (name, address, email address, phone number)
- Device information required for repair services
- Payment information
- Details about your service or repair requirements
- Feedback and survey responses
Information collected automatically
When you visit our website, we may automatically collect:
- Technical information (IP address, browser type, operating system)
- Information about your visit (pages viewed, time spent, navigation paths)
- General location based on IP address
How We Use Your Information
We use your information for the following purposes:
To provide our services:
- Processing and fulfilling your repair orders
- Managing payments and fees
- Communicating with you about your repair or service
- Providing customer support and after-service warranty assistance
To improve our business:
- Improving our website and services
- Analysing how customers use our services
- Ensuring the security of our systems
- Preventing fraud
For marketing (with your consent):
- Informing you about similar products or services
- Sending promotional materials when you have opted in
To comply with legal obligations:
- Tax and accounting requirements
- Responding to legal processes or government requests
Our Legal Bases for Processing
We process your personal data under the following legal bases:
- Contract: Processing necessary to deliver the repair or service you have requested
- Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services and preventing fraud
- Consent: Where you have given us permission to process your data, for example for marketing communications
- Legal Obligation: Where we are required to comply with a legal requirement
Cookies
Our website uses cookies to enhance your experience and analyse website usage. We use:
- Essential cookies: Required for the website to function properly
- Analytical cookies: To understand how visitors use our site
- Functionality cookies: To remember your preferences
- Targeting cookies: To deliver relevant content and advertisements
You can manage your cookie preferences through your browser settings. For more details, please see our Cookies Policy.
Who We Share Your Data With
We may share your information with:
- Service providers: Payment processors, delivery couriers, and IT services
- Professional advisers: Lawyers, accountants, and insurers
- Government authorities: When required by law
- Business partners: Who help us deliver services to you
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal data to any third party.
International Transfers
Some of our service providers may be based outside the UK or the European Economic Area (EEA). When we transfer your data internationally, we ensure it receives an equivalent level of protection through:
- Transfer to countries recognised as having adequate data protection standards
- UK-approved data transfer agreements
- Approved certification mechanisms
Data Security
We have implemented appropriate technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or alteration. Access to your data is limited to employees and third parties who have a legitimate business need to know.
How Long We Keep Your Data
We retain your data only for as long as necessary for the purposes it was collected:
| Data Type | Retention Period |
|---|---|
| Customer and repair records | 7 years (for tax and accounting purposes) |
| Marketing preferences | Until you withdraw consent |
| Website usage data | 26 months |
| General account/contact information | While active, plus 2 years |
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct any inaccurate data we hold about you
- Request erasure of your personal data
- Restrict or object to our processing of your data
- Request data portability
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact us at:
Email: hello@ifixgadgetsltd.com Phone: +44 1483 808372
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not complied with data protection laws. You can contact the ICO at www.ico.org.uk or by calling 0303 123 1113.
Third-Party Links
Our website may include links to third-party websites or services. We are not responsible for the privacy practices of those websites and encourage you to read their individual privacy policies before providing any personal data.
Changes to This Policy
We review our Privacy Policy regularly and will post any updates on this page with a revised date. We will notify you of any significant changes by email or through a prominent notice on our website.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please get in touch:
iFix Gadgets Ltd Email: hello@ifixgadgetsltd.com
Guildford Store
- Address:
- 64 High St, Guildford, GU1 3ES, United Kingdom
- Phone:
- Hours:
- Mon–Fri: 9am–6pm | Sat: 10am–5pm
Bedford Store — Harpur Centre
- Address:
- Unit 9, Harpur Centre, Horne Ln, Bedford, MK40 1TJ, United Kingdom
- Phone:
- Hours:
- Mon–Fri: 9am–6pm | Sat: 10am–5pm
Bedford Store — High Street
- Address:
- 61 High St, Bedford, MK40 1RZ, United Kingdom
- Phone:
- Hours:
- Mon–Fri: 9am–7pm | Sat: 9am–11pm | Sun: 10am–4pm